ORDERS PLACED FOR DELIVERY ON NOV. 23RD WILL BE DELIVERED THE FOLLOWING DAY.
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No one food is best for all pets in all situations.
Check the ingredient lists to make sure the formulas you’re considering don’t have anything you know your pet might be sensitive to.
The best food is the one that your pet enjoys, that sits well with them, and that delivers a complete and balanced nutrition.
Yes. Many of us practice a “rotational diet”, regularly switching between proteins within a brand, or even between different brands.
Offering different formulas can help alleviate boredom with some pets.
And rotating through ingredients provides a much greater range of nutrition that just feeding the same thing all the time.
Every pet responds differently to different formulas, but many pets can easily move from one raw formula to another without any difficulty.
No. We deliver your raw food order in insulated packaging with frozen gel packs to ensure they’ll stay frozen for hours during delivery and on your doorstep.
You'll get real-time status reports when we’re on our way, and again once we’ve made the delivery.
But remember, different foods thaw at different rates, so be sure to put your order in your home freezer as soon as you unpack it!
We receive shipments of most products from our distributors every week.
Availability from the makers can vary, though, due to shortages of ingredients, transportation delays, etc.
That’s another good reason to consider a “rotational diet” in your pet’s menu, so that there’s always something you can offer that your pet will find satisfying.
If you'd like to be notified when a product is back in stock, drop us a message here: CONTACT US
Not yet. Though we plan to offer this service in the future, right now we don’t offer a recurring delivery subscription.
But remember, if you find yourself running short on food we provide same-day delivery, 7 days-a-week, for all items in stock when you order before 3pm.
No. At this time, our system doesn’t allow for any additional charges beyond the pet food you buy.
But frozen food will remain safe and feedable in your freezer for months, so if you have the space, go ahead and stock-up to enjoy the free delivery!
No. Our drivers are on a tight schedule to guarantee same-day delivery service to customers in our delivery area.
But connect with us on Facebook and stay-tuned for expanded delivery service down the road!
No. We provide delivery service only to addresses inside our 15 ZIP-code delivery zone.
We want you (and your pet!) to be happy with the products we deliver.
If your pet isn’t happy with the food, then we’ll be happy to make an exchange or refund on any order.
Unfortunately, we can not dispatch any drivers to pick up a return order. But you can return it to our retail store, Pet People of Los Gatos, 514 N. Santa Cruz Ave., Los Gatos, for an exchange or refund.
For details on our return policy or more information, check out SHIPPING & RETURNS, or contact us at [email protected]
That’s our company mascot, Dorothy!
She’s a Border Terrier who’s been raw-fed since she was a puppy, and enjoys a healthy and active life with her two Great Dane housemates, Praia and Henry.
All of them thrive on many of the terrific raw foods we feature here at RawesomePaws!
